The excitement of early job days is vanishing as
quickly as Indian bowler’s fitness, because of single TICKET Issue.
Whatever may be the work, be it big to minuscule you got to raise a
ticket.
These includes -
Telephone line,
Drawer,
System configuration,
Folder Access,
Notepad,
Brokerage
The
other day, a guy sitting behind me, asked to an IT guy (who was standing right
in front of him) to raise some query on behalf of him.
IT guy: - Sir, you required to raise a ticket in IT helpdesk. In the subcategory-
IT real time assistance. :)
For
registering query, you need an ITHD login id. For that also you need to raise a
query.
Even for a bottle of water, office boy asked me to raise a call
to pantry.
My favorite pastime is to play a game called match the following.
Issue
Department
Drawer
IT
Telephone
Admin
Login
ID
HR
Brokerage
IT
Insurance
IT
I-Card
Folder Access
HR
NO IF , NO BUT
ONLY TICKUT
!!!
dude.... tickets are used to track the usage and necessity. they are used to help purchase dept wth the forecasts. Also, if you raise a ticket, u have a say when the complain was launched and who followed which process.
ReplyDeleteToo much of IT, i understand, is hectic, but it just helps you guys with more statistics and more statistical jobs. :P
Ha ha.. that's a warm welcome to the 'corporate' ways of functioning. Welcome aboard, as the pirates say! :)
ReplyDelete